Introduction

1.       We at Countingpro Shop (, “We”, “Us”, “Our” i.e,Countingpro Enterprises Private Limited) respect your privacy and want you to understand how we collect,use, and share data about you. This Privacy Policy explains our practices withregard to the collection, handling, storing, disclosing and otherwise using anyinformation that we collect from you, directly or indirectly (“Information”),including Personal Information and SPD and describes your rights to access,correct, or restrict our use of your personal data.

2.       In pursuance of our obligation under Section 43A of theInformation Technology Act 2000 (hereinafter the “IT Act”) and Rule 4 of theInformation Technology Rules, 2011 (reasonable security practices andprocedures and sensitive personal data or information, and Regulation 3(1) ofthe Information Technology (Intermediaries Guidelines) Rules, 2011, we presentthis Privacy Policy to all Users who may use any of our Services.

3.       This Information is obtained by Countingpro Shop and itsAffiliates in relation to our services offered on our Website and Mobile Apps.

4.       This Privacy Policy is concerned with Information relating tothe Services, and therefore, should be read along with the “Terms of Use”available on www.countingpro.in . The Terms of Use is the contract thatallows you to access the Website and avail any of the Services offered by Us.

5.       By accessing and/or using the Website and/or Services that weoffer, you accept the terms of this Privacy Policy. If you do not agree withany or all of the contents of this Privacy Policy, please do not access and/oruse the Services. To clarify, users who subscribe to Our Services must attainthe age of majority under Law in their respective jurisdiction. Individuals whoare under the relevant age of majority may utilize the Services only under thesupervision and approval of their parents and/or legal guardian.

6.       We request you to review the Privacy Policy from time-to-time.If you continue to use the Services after any Privacy Policy amendments, wewill reasonably infer this as your acceptance of such revised Privacy Policy.Further, Countingpro Shop retains the right at any time to deny or suspendaccess to all, or any part of, the service to anyone who Countingpro Shopreasonably believes has violated any provision of this Privacy Policy.

7.       Words capitalized in this Privacy Policy but not separatelydefined shall have the meaning ascribed to such words in the Terms of Use.

8.       Please note that “We”, “Us”, “Our”, “User”, “You”, “Your” arenot case-sensitive and even when not capitalized shall have the meaningsattributed above.

2.       Definitions

9.       “Personal Information” shall mean any Information that relatesto a natural person, which, either directly or indirectly, in combination withother information available or likely to be available to a body corporate, iscapable of identifying such person, which may include, but is not limited to,Your contact number, residential address, driving license, gender, and othersuch details that We may require in order for You to use Our Services;

10.    “SPD” or “Sensitive Personal Data” shall have the meaningassigned to this term under the IT (Reasonable Security Practices andProcedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDIRules”), and includes any analogous meaning(s) provided under applicable Laws;

3.       How toContact Us

11.    We have a customer support team that will address yourgrievances through email and voice call. For queries to be addressed throughemail, users can reach out to info@countingpro.in . The chat and voice calldetails are as follows: 9355959736

12.    For data related issues, users can contact our IT Head/Securityofficer at: info@countingpro.in

13.    Users can also contact our respective grievance officer for anykind of grievance related to the content, features, offers, subscription and/orpayment related queries. Our Grievance Officer can be reached at info@countingpro.in .

4.       InformationCollected from You

14.    Personal Information: We may collect the following PersonalInformation:

1.       Your contact details including your name, email address andcontact phone number;

2.       Details regarding conversations we have had with you;

3.       Information relevant to matters we conduct on behalf of ourclients, and

4.       Other information relevant to you that we may require from timeto time.

15.    Non-Personal Information: You can access Our Website withoutdisclosing any Personal Information, although the Services, in whole or part,require you to provide your personal Information. If you choose not to use OurServices, then the only Information collected will be ‘the Information thatcannot be used to identify You (“Non-Personal Information”). Non-PersonalInformation may include the last web pages you have visited.

16.    Anonymized Information: We collect anonymous Information fromYou when you access Our Website to monitor traffic and fix bugs. For example,we collect information like web requests, the data sent in response to suchrequests, the internet protocol address, the browser type, the browserlanguage, and a timestamp for the request.

17.    SPD: We also collect through our Website, or through third-partyplatforms being hosted by us, SPD that you provide to us when you create anAccount for any of the Services. This Information may include, among otherthings, your name, billing address, email address, contact number, taxidentification numbers, Login Credentials. We may also collect your bankaccount Information. Apart from the aforementioned, we do not collect any ofyour financial Information, and all payments are processed by third-party paymentgateway providers. However, we do not store such financial information on ourservers.

5.       Informationwe collect automatically

18.    Your Device Information: Log Information, hardware model,operating system version, unique device identifiers, and IP Informationincluding geographical location Information, and usage Information.

19.    Aggregated Information: We may use cookies and web beacons tocollect Information such as URL that you just came from, which URL you would goto next, your computer browsing Information, your IP address, other Informationassociated with your interaction with the Website. This Information iscollected and analyzed on an aggregated basis so as to render the Services inan efficient manner to you.

6.       Informationwe collect from third parties

20.    We may receive your Information when you access or log in to athird-party site, e.g., Facebook, WhatsApp from our Website or when you respondto our Ads on such third-party platforms. This may include some of yourPersonal Information or SPD available from the third-party site. Please notethat the Information we obtain from such third-party platforms is oftendependent on their privacy policies and/or on your preferences as to whatInformation you have consented to share with them, so and further.

21.    We enter into arrangements with third parties to serve Ads onour behalf across the Internet for e.g. Google search engine, social networkingsites, such as Facebook, Instagram and LinkedIn. They may collect or storeInformation about your visits to our Website and your interaction with ourServices. They may also use Information about your visits to Our platforms andto other websites similar to us to target advertisements for goods and servicesor for any other purpose. This Information is collected through the use ofindustry standard technology used by most major websites. Such third partiesare not permitted by Countingpro Shop to sell or share your Personal Informationas part of this process. If such third parties sell or share the PersonalInformation as part of the process, Countingpro Shop’s liability shall belimited to providing you with reasonable assistance in any action you maychoose to take against such third parties, solely at your cost and expense.

22.    We have third-party sales and marketing affiliates who maycollect your Information through one of the various channels owned by them andshare this Information with us, based on your interest in our Products

7.       Purpose /Use of Information

23.    The collected Information, including Personal Information and/orSPD, will be used for the following purposes only:

5.       Operate, Maintain and Improve Our Website: We may use theInformation collected from You and also the Information you provided to Us forcreating and improving features on Our Website and also in Our Services toprovide a customized online shopping experience tailored for You, and bestsuited to meet Your shopping needs.

6.       Communication: We may use the Information we collect to respondto your questions or interest shown in our Services, and to send you updatesabout new Services or Products listed on Our Website or send the sameInformation through third parties, via email, SMS, phone call or any othermedium. If You have provided Your mobile number or any other contactinformation (“Mobile Contact Number”) to Us, either directly through email orcreating an Account on our Website or through any other means, We willdirectly, or indirectly through a third-party, get in touch with you on YourMobile Contact Number to give You the Information identified in this Clause. ByAccepting Our Privacy Policy and Terms of Use You consent to us reaching out toYou on Your Mobile Contact Number for the purposes mentioned in Our PrivacyPolicy and Terms of Use.

7.       Security and Quality Control: We may use the Information tofacilitate the Services’ technical functioning, including troubleshooting andresolving issues, securing the Services, and preventing fraud and abuse; fordetecting violations of the Terms of Service, and supervising uses, misuses,and potential misuses of the Website and/or the Services.

8.       Marketing and Promotional Activities: To the extent any PersonalInformation collected by us contains images of you, you grant Countingpro Shop alimited, non-exclusive right to use, reproduce, distribute, or preparederivative works of or publicly display such images and/or your likeness inrelation to the Services availed by You on our Website for marketing purposes.We may use your photograph along with your feedback for Ads/and or social mediaposts to highlight our learners’ accomplishments and achievements.

9.       Compliance with legal obligations: We may use the Informationfor the purpose of responding to court orders, or other legal process; andinvestigating, preventing, or taking action regarding illegal activities,suspected fraud, security or technical issues, or to protect the rights,property, or safety of Countingpro Shop, Countingpro Shop Affiliates, or others,and as otherwise required by applicable law.

8.       Disclosureof Information

24.    Save and except anonymized Information, We do not share anyInformation collected under this privacy policy with any third party for anypurposes other than those provided in this Clause. we may disclose thisInformation to the following persons (that includes both Countingpro ShopAffiliates as well as third party service providers):

10.    Users’ data will be used by the marketing team to sendpromotional emails.

11.    User’s Account Information and Personal Information and/or SPDwill be used by the customer support team to address any issues raised by theusers or preventive mechanism.

12.    Transaction data will be used by the finance team.

13.    The statistics and analytics team will access the user’s datafor processing click and session, events.

14.    The IT Team will have the users IP address and locationdata.        

15.    The third-party “Software-as-a-Service” provider(s) of DiptiChemicals will access the relevant and necessary Information of the Users inrelation to the Services and the Content.

16.    Third-party payment gateways and other payment service providerswill be able to access the necessary financial details of the Users.

17.    For legal reasons: As stated above, we will share yourInformation with third parties if we in good faith believe that such sharing isnecessary to comply with any Countingpro Shop’s legal obligation, includingmeeting any applicable Laws, regulation, investigation of potential violations;detecting, preventing, or otherwise addressing fraud, security or technicalissues; protecting against any harm to the rights, property or safety of DiptiChemicals, our users or the public as required or permitted by law (includingcompliance with our Terms of Use).

18.    With your consent: We will share any of your PersonalInformation or SPD for any other purpose not stated herein, only after you havegiven us your consent to do so with any third party.

9.       Third-PartyService Providers

25.    We provide access to or share your Information with thirdparties who perform Services on our behalf or whom we commercial relationshipto provide certain integrated resources in relation to our Services. They haveaccess to our Website to perform services for use, but are prohibited fromusing your Information for any other purposes. They provide a variety ofservices to us, including providing a platform for the administration,documentation, tracking, reporting, automation and delivery of Products listedon our Website. Also, we use certain third-party platforms to collect yourInformation (such as Amazon Web Services, Typeform or Google Forms), as aconsequence of which, your Information may be stored on their servers.

26.    Please note that any Personal Information that is voluntarilydisplayed by you on the Website may be used by third parties for unsolicitedpurposes. Please note that Countingpro Shop shall not be liable for suchunsolicited use by third parties of your Personal Information that has beenvoluntarily displayed by you.

27.    Countingpro Shop requires third parties to abide by this PrivacyPolicy and applicable Laws; handle Personal Information in a confidentialmanner and maintain adequate security; and use Personal Information only asneeded to fulfill the relevant purpose(s).

10.    InformationStorage

28.    We and the third parties obtaining your Information retain yourInformation in a manner that identifies you only for the time period necessaryfor fulfilling the purposes mentioned under this Policy.

29.    Countingpro Shop stores Information, including PersonalInformation, on its own servers and also on servers of companies that DiptiChemicals engages to provide it with certain services. Each of our Affiliatesand service providers also stores Information, including Personal Information,on its own servers.

11.    Cookies

30.    Cookies are small pieces of Information saved by your browseronto your computer or other device used to access the Website and/or Services.Cookies are used to record various aspects of your visit and to assist DiptiChemicals to provide you with a better experience.

31.    We may use cookies to help us ascertain the usage pattern of auser and allows us to serve you in an efficient and better way, and topersonalize your experience at Our Website or while using our Services. Thesecookies do not retain your Personal Information.

12.    YourRights

32.    You can always choose not to provide the requestedInformation to us, even though it may result you in not being in a position toavail the Services on Our Website.

33.    You shall have the right to access your Personal Information and /or SPD that we hold and raise a request with us for rectifying, modifying or deleting your Personal Information and/or SPD by raising a request to our customer support/grievance officer, with the necessary contact details provided above.

34.    Our customer support/grievance officer shall process your request and revert to You within 30 days from the date of such request.

35.    If you think that any of your Personal Information and/or SPD that we hold is inappropriate/incorrect/inaccurate, and you want us to rectify the same, OR If you want to access any of your Personal Information and/or SPD, you can approach us at info@countingpro.in , or reach us out at 9355959736.

36.    If you want to withdraw your consent or raise any objection to the use of your Information for receiving any direct marketing Information to which you previously opted-in, you can do so by unsubscribing to such direct marketing by contacting our customer support at above mentioned addresses. If you withdraw/object your consent, our use of your Information before you withdrew/objected shall still be lawful.

13.    Security of Your Information

37.    We, as well as third parties obtaining your Information, are committed to ensuring that your personal Information is protected and secure with us. In order to prevent unauthorized access or divulgence of your personal Information, we, as well as third parties obtaining your Information, have put in place suitable technical and organizational measures (such as physical, electronic and managerial procedures) to safeguard and secure the personal Information we collect from You.

38.    We have appointed “Data Protection Officers” who will protect your Information and help withstand it from breach.

39.    We perform periodical “Data Protection Impact Assessment” to identify risks to user Information and “Data Protection Compliance Reviews” to ensure those risks are addressed.

40.    All the Information we collect from you is in encrypted form by Secure Server Software (SSL) before it is sent to Us, and from Us to other third parties.

41.    Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding Information to help protect you from identity theft is a top priority. We do not and will not at any time request your credit card, or debit card, PIN in a non-secure, or unsolicited e-mail, or telephone communication.

42.    We use support services of third-party platforms and/or companies to direct you to payment gateways when you opt to pay for our Services. Your financial Information is collected, stored and retained by such third-party platforms. We and such third-party platforms undertake measures designed to provide a security level that is appropriate to the risks of processing your personal Information. However, you are requested to check and consent to the “Privacy Policy” of such third-party platforms in order to accept how such third-party platforms handle your Information.

14.    Data Security

43.     We implement security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security, and users should notify us immediately of any security breaches.

44.     We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures. We also undertake measures including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. Countingpro Shop has a comprehensive information security program and information security policies which contain managerial, technical, operational and physical security control measures adopted by Countingpro Shop for the protection of Sensitive Personal Date and Other Personal Information.

45.     Information gathered by Countingpro Shop is stored securely using several information security applications including firewalls. However, security is always relative and Countingpro Shop cannot guarantee that its security measures are absolute and cannot be breached. Data which is transmitted over the Internet is inherently exposed to security risks or threats. For instance, information transmitted via chat or email can be compromised and used by others. Therefore, Countingpro Shop cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any user availing the services of the Platform.

46.     When you register with Countingpro Shop, your account is protected by means of login information which includes a username and a password that is known only to you. Therefore, you should not provide your user credentials and related personal information to anyone whosoever and breach hereof constitutes violation of this Policy and can also result in closure of account in certain cases. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify the same to Countingpro Shop.

47.     The Platform may contain links to the other websites/portals. Such websites/portals are governed by their own privacy policies and Countingpro Shop does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such websites/portals when you follow a link outside the Website. You are advised to exercise caution in sharing any personal information with any third party that advertises on the Platforms and Countingpro Shop shall not be responsible for such information provided by you on third party websites/portals.

48.     The Platform may contain links to the other websites/portals. Such websites/portals are governed by their own privacy policies and Countingpro Shop does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such websites/portals when you follow a link outside the Website. You are advised to exercise caution in sharing any personal information with any third party that advertises on the Platforms and Countingpro Shop shall not be responsible for such information provided by you on third party websites/portals.

You have control over your data in the following ways:

A    Updating your information

      You shall be entitled to update the information provided by you by contacting us at info@countingpro.in or info@countingpro.in Your information shall be updated subject to reasonable checks and confirmation by Countingpro Shop.

B    Withdrawal of Consent

    Users are entitled to withdraw consent for use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to info@countingpro.in or info@countingpro.in , as the case may be. Withdrawal of consent of all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right to avail the services provided by Countingpro Shop.

Withdrawal of consent shall not restrict the right of Countingpro Shop to use personal information for compliance with applicable laws.

C    Deletion of Data

 Users may raise a request for deletion of any or all personal data or information stored with Countingpro Shop by following the Other details tab in My account section after login to your account and in the manner and format as prescribed under the applicable laws. Once your request for deletion has been received and confirmed, Countingpro Shop will delete your personal data or information from our records.

However, Countingpro Shop reserves the right to discontinue the services for which the information was originally collected.

Please note that we may have to also retain such personal data or information if any exception applies as stated in the Exclusions clause of this Privacy Policy or if applicable laws require us to maintain archives or retention of data including such personal data or information.

14.    Data Retention Policy:

49.     Countingpro Shop shall retain the information provided by the users for such period of time as is required to fulfil the purposes for which such information is collected, as outlined in this Privacy Policy, subject to such longer time periods of retention as may be required under any applicable laws.

a.     We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

b.     Personal Information: We will retain your personal information for optimization and user experience as long as your account is active or as needed to provide you with services.

c.     Usage Data: We may retain usage data for 7 to 21 days to analyze trends and improve our services.

d.     When your information is no longer needed, we will securely delete or anonymize it.

15.    Limitation of Liability:

50.     This Privacy Policy describes our operation regarding user information and does not create legal rights. We reserve the right to change this Policy without prior notice. Our liability is limited as per our Terms of Service. Your continued use of our services constitutes acceptance of this Privacy Policy.

16.    Disclaimer

51.    We cannot ensure that all of your private communications andother Personal Information and/or SPD (including sensitive Information likedemographic Information and contact Information) will never be disclosed inways not otherwise described in this Privacy Policy. Therefore, although we arecommitted to protecting your privacy, we do not promise, and you should notexpect, that your Personal Information will always remain private. As a user ofthe Website or Services, you understand and agree that you assume allresponsibility and risk for your use of the Website or Services, the internetgenerally, and the documents you post or access and for your conduct on and offthe Website.

15.    Grievance Mechanism

44.    Should you have questions about this Privacy Policy, you may contact, the Data Protection Officer appointed by us in accordance with the provisions of IT Act and SPDI Rules at info@countingpro.in You may also write to us at: info@countingpro.in